Refund Policy
This policy applies to payments made to LABSH3AT CONSULTANCY - FZCO ("we", "us") for erasemode.
Cancel anytime
You can cancel your plan whenever you like. After you cancel, you keep access until the end of the period you paid for and you are not charged again.
Refunds
- Monthly plan: if you were charged by mistake or you ask within 7 days of a charge and we have not yet sent removal requests for you, we refund that charge.
- Annual plan: the same applies within 14 days of the charge. After that, an annual plan is not refunded for unused months, but you keep access to the end of the year.
- Duplicate or unauthorized charges: we refund them in full.
What is not refunded
Once removal requests have been sent for you, the work has been done, so we may decline a refund for that period. We do not promise any particular result or turnaround, so a result that differs from what you hoped for is not by itself a reason for a refund.
How to ask
Write to support@erasemode.ai from your account email or call (888) 462-0606. Approved refunds go back to the original payment method, and your bank may take several business days to show them.